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At Freeman Box we aim to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately.

In the first instance please contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at that stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.

If you are concerned about our behaviour, for instance if you believe we have been dishonest, taken or lost your money or treated you unfairly because of your age, a disability or other characteristic, you can raise your concerns with the Solicitors Regulation Authority.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently. It will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response from us to your complaint

    and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiri[email protected]
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ